Shipping methodsShipping methods vary to destination and country. Please allow up to 4-9 work days for orders within the EU. For Non-EU countries, please allow up to 4-11 work days plus any time for customs processing that may occur.
We pack orders as soon as payment is received. Prepared parcels are collected three times a week from our warehouse in Svinninge, Denmark and transported to a logistics hub in Brøndby.
Please note that there can be delays between the notification of the tracking code and initial movements seen in the tracking code that can sometimes take 1-2 working days.
EU CountriesWe ship all products including beer, wine, cider, spirits and other products containing alcohol to EU countries.
Non-EU CountriesWe only ship merchandise and other products that do not contain alcohol to non-EU countries.
Drinking AgeThe customer must be of legal drinking age in their country to purchase any product containing alcohol.
Payment MethodsYou can choose from the following payment methods on our website: Credit card, PayPal and MobilePay.
Your order will be processed after we have received the payment.
Club orders are renewed on the 1st day of each month. We aim to have our club boxes out as quickly as possible, but we sometimes have slow downs with some external distributors which means there can sometimes be a delay.
Cancellation & Editing ordersOrders can be cancelled before they leave our warehouse. If the order leaves our warehouse, the customer is responsible to return unopened goods to:
To Øl ApS
attn: webshop return
Ringstedvej 13, port 2
Exchanges and refundsWe do not normally refund unless there is physical damage to the products or a quality issue. It is up to our discretion to determine if a quality issue is valid.
Your refund will be credited to the credit card/bank account used to place the order. We do not do refunds to any other card than the one used to place the order. Refunds on goods bought by credit card must be re-credited to that same credit card. Refunds cannot be made in cash or transferred to a third party. All orders to Norway are non-refundable.
We will not refund any shipping costs/import tax incurred by you in receiving an order; the prices shown on our website are with Danish VAT.
If you purchased a product in conjunction with a promotion, we will deduct the value of that promotion from any refund we pay to you.