Exchanges and refunds

We do not normally refund unless there is physical damage to the products or a quality issue. It is up to our discretion to determine if a quality issue is valid.

Your refund will be credited to the credit card/bank account used to place the order. We do not do refunds to any other card than the one used to place the order. Refunds on goods bought by credit card must be re-credited to that same credit card. Refunds cannot be made in cash or transferred to a third party. We will not refund any shipping costs/import tax incurred by you in receiving an order

If you purchased a product in conjunction with a promotion, we will deduct the value of that promotion from any refund we pay to you.

Parcel Returns 

Orders that have not picked up from drop point locations in time by the customer and are subsequently returned to our warehouse will be subject to a 50 DKK return and handling fee. This is to cover the cost of the shipping that we are charged as a company. Each case will be reviewed individually, to ensure that anyone with a legitimate reason why their order was not collected, will not be charged the return fee.